Effective Date: February 21, 2025
Refund/Return Policy
1. Eligibility for Returns
We want you to be satisfied with your purchase. If for any reason you’re not, you can return eligible products under the following conditions:
- Time Frame: Returns must be requested within 30 days from the date your order was delivered.
- Condition of Items: Products must be in new, unused condition with all original tags, packaging, and accessories. Items that are opened, used, or altered in any way will not be eligible for return.
- Non-returnable Items: Certain items, including but not limited to software, memory components, consumables, and products that are damaged due to improper use or installation, cannot be returned unless defective. These products are clearly marked as “Non-returnable” on their product pages.
- Promotional or Clearance Products: Products purchased on sale, promotional offers, or as part of a limited-time discount are not eligible for return unless they are defective.
- Customized Items: Items that are personalized, custom-made, or modified per your specifications are non-returnable unless the item is defective or damaged in transit.
2. Initiating a Return
To begin a return process, please follow these steps:
- Contact Us: Reach out to our customer support team at info@liqpa.com or call 307-800-1122.
- Provide Order Details: Include your order number, product name(s), and the reason for the return.
- Return Merchandise Authorization (RMA) Number: After confirming your return eligibility, we will issue an RMA number and provide instructions for returning the product. Please ensure that the RMA number is included in the return package. Returns sent without an RMA number will be delayed or possibly refused.
- Return Address: Use the following address for returns:
Computer Parts Liquidation LLC
16740 Hedgecroft Dr, Houston, Texas 77060 - Return Shipping Costs: Unless the return is due to a mistake made by us (e.g., defective product or wrong item shipped), the customer is responsible for return shipping costs. We recommend using a trackable shipping service or shipping insurance for returns, as we are not responsible for any lost or damaged returns.
3. Return Shipping and Handling
- Return Shipping Responsibility: Customers are responsible for the shipping costs associated with returning an item unless the product is defective, incorrect, or damaged during transit.
- Packaging: Please return items in their original packaging to ensure they are not damaged during the return process. Items returned without their original packaging, manuals, or accessories may be subject to a restocking fee or refused.
- Return Address: Items should be sent to:
Computer Parts Liquidation LLC
16740 Hedgecroft Dr, Houston, Texas 77060 - Shipping Methods: We recommend using insured shipping with a trackable service for all returns. We cannot process returns for items that are lost or damaged during return transit unless you can provide proof of shipment and condition.
4. Refunds & Processing Time
- Refund Time Frame: Once we receive the returned product, we will inspect it to ensure it meets our return conditions. Refunds will be processed within 5-7 business days after inspection. The refund will be issued to the original payment method used at checkout.
- Restocking Fee: A 15% restocking fee will be charged for returns of opened, used, or non-defective items. This fee helps offset the cost of processing returns and inspecting the condition of returned items.
- Exchanges: If you would like to exchange your product for a different one, we will issue an exchange after processing the return. If the exchange involves a price difference, we will either refund the difference or charge the additional amount, depending on the new product price.
- No Refund on Shipping Fees: Shipping charges for the original order, including expedited shipping, are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).
5. Damaged or Defective Items
- We take great care in packaging our products, but in the rare event that an item arrives damaged or defective, we want to resolve the issue for you as quickly as possible.
- Notify Us: Please contact us within 48 hours of receiving a damaged or defective product. Provide photos of the damage and a description of the issue, including any packaging damage, so that we can assist you.
- Return Process for Damaged/Defective Products: If your item is defective or damaged, we will provide you with a prepaid return shipping label to return the product at no cost to you.
- Replacement or Refund: After receiving and inspecting the item, we will send a replacement or issue a full refund, depending on your preference and product availability.
6. Non-Returnable Items
The following items are not eligible for return:
- Software or memory components (once opened).
- Consumables (e.g., batteries, cleaning supplies).
- Items marked as “Final Sale” or otherwise explicitly noted as non-returnable in the product description.
- Items that have been altered, used, or installed (except in cases of defective products).
7. Lost or Stolen Packages
If your package is lost or stolen, we will assist you with filing a claim with the carrier. However, we cannot be held responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that the delivery address you provide is secure and that someone is available to receive the package.
- Package not received? Please contact us within 7 days of the expected delivery date for assistance.
8. Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for delays or issues caused by incorrect or incomplete addresses provided by the customer. If the package is returned to us due to an incorrect address, the customer will be responsible for any reshipping costs.
- Address changes: If you need to change the shipping address after placing your order, please contact us immediately. If the order has already been shipped, address changes may not be possible, and you may be required to pay for reshipping.
9. Refunds on Shipping Costs
We do not refund shipping fees unless the return is due to a mistake made on our part (e.g., wrong item or defective product). In such cases, we will reimburse the original shipping charges along with the cost of the item.
10. Contact Us
For any inquiries regarding returns, refunds, or exchanges, please contact our customer support team:
- Email: info@liqpa.com
- Phone: 307-800-1122
- Address: 16740 Hedgecroft Dr, Houston, Texas 77060